Classy Evening Purse

RETURNS & EXCHANGES:

If the product doesn't fit your needs within 7 days of receiving your parcel, we're here to assist with exchanges. Please note that for exchange requests, additional shipping fees and reverse pickup charges will be incurred by the customer.

To initiate an exchange or report any damage (although we conduct stringent quality checks), you must provide an unboxing video. In the case of a damaged product, we'll arrange for a reverse pickup, and a new item will be shipped to you within 8-12 working days from the receipt of your original order. Alternatively, a store credit can be generated.

Please be aware that some "limited" pieces are ineligible for exchange. 

CANCELLATION & REFUND POLICY:

If you're not satisfied with your purchase, we can process a return within 7 days of parcel receipt. However, please note that refunds are issued in the form of store credit only, with no expiration date. We do not provide cash refunds, and the cost of reverse pickup and reshipment will be deducted from your store credit.

Keep in mind that store credit cannot be used during sale periods or in conjunction with any offer or discount code.

For all inquiries and to initiate exchanges or returns, please contact us via Call/WhatsApp at +91-9711-92-62-52. Our customer service hours are MON-SAT from 9 AM to 11 PM.

SHIPPING & DELIVERY:

INDIA: We're pleased to offer free shipping across India for STANDARD PREPAID ORDERS with order value above Rs.1499. We will charge a fixed shipping amount of Rs.99 for any order value of Rs.1499 or below.

INTERNATIONAL: We're pleased to offer free shipping across the world for STANDARD PREPAID ORDERS with order value above $49. We will charge a fixed shipping amount of $20 for any order value of $49 or below.

EXPRESS SHIPPING: Please note that Express shipping charges are not included in the standard rates.

INDIA (DOMESTIC): Standard shipping typically takes 5-7 working days, while Express shipping ensures delivery in just 2-3 working days.

INTERNATIONAL: Standard shipping typically takes 12-15 working days, while Express shipping ensures delivery in just 8-10 working days.

For any special or urgent assistance, please don't hesitate to contact us via Call/WhatsApp at +91-9711-92-62-52 or email us at support@me2sexy.com.

When you place your order, you will receive an order confirmation email. Feel free to WhatsApp us at any time for order tracking. Once your order is dispatched, you will receive a shipping confirmation email or SMS, including tracking details.

Please note that we do not send regular order updates, so reach out to us on WHATSAPP for order status inquiries.

For further information or updates, please contact us at support@me2sexy.com or Call/WhatsApp at +91-9711-92-62-52.

In the event of a lockdown in Gurgaon, Haryana, or any other state, all pending orders will be shipped as soon as restrictions are lifted. Please note that we will not entertain cancellation requests during this period.