Welcome to ME2SEXY's FAQ section! Here, we've compiled answers to some of the most commonly asked questions to help you shop with ease. If you can't find the information you're looking for, please don't hesitate to contact our customer support team for assistance.
What types of bags do you offer?
We offer a wide variety of bags to suit your needs, including backpacks, handbags, shoulder bags, tote bags, duffel bags, crossbody bags, and more. Our collection includes styles for everyday use, travel, sports, and special occasions.
Are your bags of high quality?
Yes, we take pride in offering high-quality bags made from durable materials such as leather, canvas, nylon, and vegan leather. We manufacturer our own products and are known for craftsmanship and attention to detail.
How do I determine the right size for a bag?
We provide dimensions for each bag in our product descriptions, including height, width, and depth. To ensure the bag meets your needs, consider the items you plan to carry and compare them to the bag's dimensions.
What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), UPI, and other secure online payment options. You can select your preferred payment method during the checkout process.
PRODUCT DELIVERY
We understand that the delivery process is crucial to your shopping experience, and we aim to provide you with all the necessary information. If you have any additional questions or need further assistance, please feel free to contact our customer support team.
What is the estimated delivery time for my order?
Standard shipping typically takes 5-7 working days, while Express shipping ensures delivery in just 2-3 working days. The estimated delivery time varies depending on your location, and the availability of the product.
Can I track the delivery of my order?
Yes, you can track the status of your order using the tracking number provided in your shipping confirmation email. This allows you to monitor the progress of your package in real-time.
How much does shipping cost?
We're pleased to offer free shipping across India for STANDARD PREPAID ORDERS with order value above Rs.1499. We will charge a fixed shipping amount of Rs.99 for any order value of Rs.1499 or below.
Can I change the delivery address after placing my order?
It is possible to change the delivery address in some cases, but this depends on the order's status and the shipping carrier. Contact our customer support team as soon as possible if you need to change the delivery address, and we will do our best to assist you.
What should I do if my order is delayed or hasn't arrived yet?
If your order is delayed or has not arrived within the estimated delivery time, please check the tracking information first. If you have concerns or need further assistance, contact our customer support team, and we will investigate the issue and provide you with an update.
Do you offer international shipping?
No, we do not offer international shipping at the moment.
What happens if my order is damaged during delivery?
We take great care in packaging our products to prevent damage during transit. However, if your order arrives damaged, please contact our customer support team immediately. To initiate an exchange or report any damage (although we conduct stringent quality checks), you must provide an unboxing video. In the case of a damaged product, we'll arrange for a reverse pickup, and a new item will be shipped to you within 8-12 working days from the receipt of your original order. Alternatively, a store credit can be generated.
Can I schedule a specific delivery date or time?
Unfortunately, we cannot offer specific delivery date or time scheduling at this time. Delivery times are determined by the shipping carriers and their schedules.
SHIPPING, RETURNS AND EXCHANGES
We understand that sometimes items may need to be returned or exchanged, and we want to ensure a smooth and hassle-free process for our customers. If you have any additional questions or need further assistance, please don't hesitate to contact our customer support team.
How long do I have to initiate an exchange or return?
You have 7 days from the date you received your parcel to initiate an exchange or return.
What are the charges for exchanges?
For exchange requests, please note that additional shipping fees and reverse pickup charges will be incurred by the customer.
What should I do if I receive a damaged product?
In case of a damaged product, you must provide an unboxing video when reporting the damage. We'll arrange for a reverse pickup, and a new item will be shipped to you within 8-12 working days from the receipt of your original order. Alternatively, a store credit can be generated.
Are all products eligible for exchange?
Please be aware that some "limited" pieces are ineligible for exchange. Be sure to check the product description for any specific exchange restrictions.
Can I cancel my order if I'm not satisfied with it?
Yes, you can request a cancellation within 7 days of receiving your parcel.
What is the refund process, and how is it issued?
Refunds are issued in the form of store credit only, and it comes with no expiration date. We do not provide cash refunds.
Are there any charges associated with cancellations and refunds?
The cost of reverse pickup and reshipment, if applicable, will be deducted from your store credit.
Can I use my store credit during sale periods or with discount codes?
Store credit cannot be used during sale periods or in conjunction with any offer or discount code.
How do I request an exchange, return, or cancellation?
To initiate an exchange, return, or cancellation, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions.
What happens if I miss the 7-day return/exchange window?
Unfortunately, we can only process returns and exchanges within the 7-day window from the date you received your parcel. After this period, we will not be able to accommodate your request.
